Shipping policy

Last updated: January 16, 2026

Elysavonn is committed to delivering high-quality lamps, chandeliers, and lighting products efficiently and reliably to customers located in the United States. This Shipping Policy provides a clear guide on order processing, handling times, transit times, and estimated delivery expectations to ensure that your lighting products arrive safely and promptly.

Products Covered

This shipping policy applies to all products available on our website, including decorative lamps, chandeliers, LED lighting, and other lighting accessories. Every order is handled with care to protect the quality, functionality, and appearance of the products during transit.

Order Cut-Off Time

To guarantee same-week processing, orders must be placed before 19:00 PM (GMT-5) on business days, Monday to Friday. Orders received after this time or on weekends and United States public holidays will be processed on the next business day. Please plan your order accordingly if you require timely delivery.

Handling Time

Once your order is confirmed, it will enter the processing and fulfillment stage. Our standard handling time ranges from 1–4 business days, during which your lamps or chandeliers are carefully packaged, inspected, and prepared for shipment. All handling occurs on Monday to Friday, and no orders are processed on weekends or public holidays.

Transit Time

After handling, orders are shipped to the designated delivery address. Standard transit times range from 2–8 business days, with deliveries executed only on Monday to Friday. Please note that actual delivery times may vary depending on carrier schedules, weather conditions, and other external factors.

Estimated Delivery Time

Combining handling and transit periods, customers can expect delivery within 3–12 business days from the date the order is placed, provided the order is submitted before the cut-off time. This ensures ample time for careful packaging, secure transit, and delivery of fragile lighting products.

Shipping Costs and Currency

All shipments within the United States are provided with free shipping, included in the purchase price. Refunds and payments are processed in USD. If your payment was made using a different currency, please note that your bank or payment provider may apply exchange rates or additional transaction fees, which are beyond our control.

Special Considerations for Lighting Products

Due to the delicate and sometimes oversized nature of lamps and chandeliers, it is essential that someone is available to receive and inspect the package upon delivery. Our packaging is designed to protect glass components, crystals, and wiring, but accidental damage during transit should be reported immediately to our customer support team.

Need Help?

For questions regarding shipping, estimated delivery times, or assistance with an order, our customer support team is here to help and will respond promptly.

Store Name: Elysavonn

Email: info@elysavonn.com

Address: 101 North Tryon Street, Charlotte, NC 28246, United States

Operating Hours: Monday to Friday, 10:00 AM – 19:00 PM (GMT-5)