Frequently Asked Questions (FAQs)
How do I know my payment information is secure?
Your payment is protected through SSL encryption, which ensures that all data transmitted during checkout is encrypted and securely processed. We do not store or have access to your full payment details.
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What is the delivery time?
Once shipped, transit times are typically 2–8 business days, depending on your location. Combined with handling time, the estimated total delivery timeframe is 3–12 business days.
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Do you ship internationally?
Currently, we ship only within the United States. As we expand, we may introduce international shipping options.
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How do I start a return or exchange?
To begin the process, contact us at info@elysavonn.com. Once approved, we will provide a return label for you to download and print. All returns are handled by mail and are free of charge.
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Do you charge restocking fees?
No. We do not charge any restocking fees as long as items are returned in new condition.
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How do I choose the right lighting fixture for my space?
Feel free to reach out to our customer support team for guidance. We can help you choose the right size, style, brightness level, or installation type for your room’s layout and design aesthetic.